Single Point of Contact Procedures

The following are the procedures used for reporting any spills or releases to the Single Point of Contact (SPOC) at the DEQ.

Requirements for Emergency Notification: (LAC 33:I.3915)

For Emergency incidents, as defined in (LAC 33:I.3915), call the Hazardous Material Hotline at (225) 925-6595 as soon as possible within the first hour of the emergency.  A call to the DEQ Hotline does not qualify as Emergency incident notification.  However, a written notification report by the facility to the DEQ is still required within seven calendar days after the initial reporting to the Louisiana State Police.

Requirements for Non-Emergency Notification: (LAC 33:I.3917)

In the event of an unauthorized discharge that exceeds a reportable quantity specified in Subchapter E of LAC 33:I. Chapter 39 but does not cause an emergency condition, call Hazardous Material Hotline at (225) 925-6595 within 24  hours after learning of the discharge.

Requirements for Notifying the Department: (LAC 33:I.3923)

Permit excursions, exceedances, and any other conditions do not fall under one of the two conditions above can be reported to DEQ Single Point of Contact (SPOC) by one of the three ways below

The first is the a verbal notification can be made by calling the DEQ Hotline at (225) 342-1234.  The DEQ-SPOC phone line is manned during working hours (M - F, 8:00 am - 4:30 pm). The DEQ-SPOC office line is (225) 219-3640. If calls are made after hours, leave a voice mail.

Another option for reporting is the Online Incident Reporting system.  Simply follow the onscreen instructions and complete the necessary fields.  The onscreen user will receive a summary of the notification along with a confirmation tracking number which can be printed for a record of the notification. 

As a final alternative, a direct email may be used to contact the DEQ at the following address with the necessary information to submit a notification: spoc@LA.GOV.  (This option does not produce a confirmation.)

Written Notification Procedures: (LAC 33:I.3925)

Written reports  (LAC 33:I.3925) should be mailed to:

Louisiana Department of Environmental Quality
Post Office Box 4312
Baton Rouge, LA 70821-4312
ATTENTION: Office of Environmental Compliance - SPOC
"UNAUTHORIZED DISCHARGE NOTIFICATION REPORT"

Or, the Written Notification Report may be faxed to the Louisiana Department of Environmental Quality, Office of Environmental Compliance, Single Point of Contact at: (225) 219-4044. 

Information Needed for Reporting Releases

When contacting SPOC about releases, please have the following information available:

  • Your name and the name of your company
  • The mailing address of your company
  • The telephone number(s) where you can be reached
  • The parish where the incident occurred
  • The name of the responsible party
  • The Hazardous Material Hotline Incident Number
  • The physical address/location of the incident
  • The date that the release occurred
  • The times when the release began and ended
  • The product released and an estimated amount
  • Description of how the product was released, along with any information on remedial actions
  • Directions on how to reach the incident location

Any questions should be directed to the Office of Environmental Compliance, SPOC Section at spoc@LA.GOV.

Information Needed for Permit Excursions

When contacting SPOC about permit excursions, please have the following information available:

  • Your name and the name of your company
  • The permit number
  • The physical address/location of the excursion
  • The mailing address of your company.
  • The name of the responsible party
  • The telephone number(s) where you can be reached
  • The name of the receiving water(s)
  • The parish where the incident occurred
  • The date of the excursion
  • The outfall number (ex. 001, 002, etc.)
  • The parameter exceeded
  • The permitted limit on the exceeded parameter
  • The reported value of the parameter
  • Reason for the excursion
  • Steps taken to prevent future occurrences

Any questions should be directed to the Office of Environmental Compliance, SPOC Section at spoc@LA.GOV.

 

Louisiana Department of Environmental Quality 602 N. Fifth Street Baton Rouge, LA 70802
Call or e-mail a hotline · Office Address/Phone listing · Locate a DEQ employee
Call 1-866-896-LDEQ or e-mail our Customer Service Center with questions or comments