For a listing of other agency phone numbers and addresses by office, visit
- Customer Service Center - 225-219-LDEQ (5337) or Toll Free 1-866-896-LDEQ (5337)
Do you have a question concerning the department but not sure who to call? Call DEQ’s Customer Service Center, and we will be glad to help you. Please contact us between 8 a.m. - 4:30 p.m., Monday through Friday.
Single Point of Contact (SPOC) - TO REPORT ENVIRONMENTAL CONCERNS - 225-219-3640 or Toll Free 1-888-763-5424 - In the event of an environmental emergency, citizens are encouraged to first contact their local authorities - police, sheriff, fire department, etc. Otherwise citizens and the regulated community can contact the SPOC line to report environmental concerns during business hours, 8 a.m. - 4:30 p.m., Monday through Friday at the number listed above. To report a concern outside of business hours call 225-342-1234 or the toll free number. Concerns include spills, releases, odors, fish kills, open burning, waste tires and any other types of environmental incidents. Citizens can report the incident online.
See someone littering? Dumping trash out their car window or into a waterway? Get all the information you can about the vehicle or boat. Record the registration or license number, color, make, model, and year. Note the exact time and location that the littering occurred. Record any other information that might be helpful in finding the litterer. Report the incident to the "Litter Bug" Hotline and help us keep Louisiana clean. The Litter Hotline is being maintained by the Louisiana Department of Wildlife and Fisheries.
Small Business/Small Community Assistance Program 1-800-259-2890 (Louisiana only)
The program provides environmental regulatory information and assistance to small businesses and small communities. This free assistance is available to any small business and small community in Louisiana.
You may also call this hotline for any litter, recycling (includes tires) and information requests. The Department does not permit personal and sales calls on this line.
For more information on or assistance in identifying ways to reduce, reuse, or recycle the waste generated from your home or business, call 1-800-305-6621. The Department does not permit personal or sales calls on this line.
Learn more about the DEQ Mercury Initiative. Mercury is a naturally occurring element that is found in several forms. It is important to understand that short-term or long-term exposures to metallic mercury can lead to serious health problems. Be aware that mercury exposure can cause harm before symptoms arise. At high levels, mercury may cause effects on the nervous system, the developing fetus and can damage other organs. DEQ, DHH and DWF issues advisories throughout the year for fish consumption. Also, mishandling spill clean up and improper disposal of common goods containing mercury often results in mercury being found in landfills and municipal wastewater.
Do you have household rechargeable batteries and would like to dispose of them properly? Follow the recorded instructions and an automated voice will provide you with the nearest drop off point by zip code. This is a nationwide nickel cadmium battery recycling program sponsored by the non-profit public service organization Rechargeable Battery Recycling Corporation.
A BEP is a project that provides for environmental mitigation. Defendants/respondents agree to undertake BEP as a component of a settlement agreement stemming from any environmental violation(s) or penalty assessment. The defendants/respondents are usually industrial or municipal facilities that have been issued an enforcement action by the agency for violating state environmental laws and regulations. DEQ encourages public participation by allowing citizens to suggest BEP ideas for future consideration. Proposed BEP ideas are subject to review by the agency and must meet the requirements of the BEP requirements.