NetDMR Frequently Asked Questions

 (Updated 05/03/16)

NetDMR Training

User Registration

Account Help

Requesting Permit Access

Submitting DMRs

DMR Issues




NetDMR Training


When will NetDMR be available for my permit?

          All permits are able to submit DMRs via NetDMR. If you would like to double check, click the “Checking your Permit ID” link on the Louisiana DEQ NetDMR log in page and enter your Permit ID to check it’s NetDMR availability status.


Will facilities be required to use NetDMR?

          All facilities will be required to begin submitting DMRs via NetDMR beginning December 21, 2016. We strongly recommend beginning the requesting access process as soon as possible so as to avoid a delay in approval due to an influx of requests as we near the above date.


Is NetDMR training available? How do I register?

          We offer monthly classes in various locations around Louisiana. Check for upcoming training dates. To register, email the date and time you will want to attend with your name, facility you work for, and permit number.


User Registration


What do I need to set up a NetDMR account?

          Each person accessing NetDMR must set up their own account. You must have a valid email address. You may not use another individual’s email address.  If you do not have a work or personal email address, you should create one. You will then set up security questions and a password (both are case sensitive).


Which user type should I choose when setting up my account?

          Choose permittee user if you are directly employed for the facility or corporation. Choose data provider if you are a third-party contractor or lab employee. Data providers cannot electronically sign and submit DMRs; they can only provide data entry services. The Internal user type is reserved for State and Federal Agency users.


I haven’t received a confirmation email after setting up my account.

          Check your spam or junk folder. If the email is not there either, contact your IT department about allowing NetDMR emails through your facility’s firewall. Contact if the problem persists.


Account Help


I forgot my password or my password has expired. How do I reset it?

          On the NetDMR login page, click the “Forgot Password?” link. Enter the email address associated with your NetDMR account and click “Submit”. You will receive an email containing a link to reset your password. Be sure to click the link only once. If you are still experiencing issues, email for help.


I don’t know my security questions or I am locked out of my account. How do I regain access?

          Email with your name and email address associated with your NetDMR account and we will assist you.


Requesting Permit Access


Where are my DMR templates?

           You must request and be approved access to your permit to be able to view DMRs. Click the “Request Access” link at the top left of the NetDMR Home Page and follow the prompts to begin this process to request signatory, permit administrator, edit or view rights.


What is my permit ID?

          This can be found listed in the water permit administered to your facility by the LDEQ. If you’re unable to locate your water permit, contact us at


My permit ID isn’t available.

          Make sure you selected Louisiana DEQ as the Regulatory Authority. You must enter all letters and numbers; ex: LAG157534. If you permit ID still is not available for NetDMR, contact with your permit number and name of your facility.


Which permittee role should I choose when requesting access to my permit?

          Select “Signatory” if you will be signing and submitting the DMRs. Select “Edit” if you will only be editing the DMRs and “View” if you only need to view completed DMRs.


What information do I use for filling out the Subscriber Agreement?

          Only users requesting “Signatory” rights will be required to fill out and submit a Subscriber Agreement. These users must meet the regulatory requirements for being a signatory or a delegated signatory (LAC 33:IX.2503). Delegated signatories will be required to enter the name, position title, and phone number for the primary signatory that is delegating authority.


Should I be delegated signatory authority? Who can delegate signatory authority?

           Certain individuals are designated primary signatory authorities and may sign DMRs without prior signatory delegation; i.e. mayors, plant managers, company owners, etc.  Signatory rights may be delegated to other individuals who meet the criteria found in LAC 33:IX.2503.B.  If you are not already delegated signatory authorization to sign DMRs, you will need to be delegated by a primary signatory authority. No separate signatory delegation letter is required.  If you have further questions on who can be a signatory, or who can receive signatory delegation, contact us at


What happens after I mail in my Subscriber Agreement?

          LDEQ will receive your subscriber agreement and prepare your permit for NetDMR. It may take up to a month to complete and approve your access request(s). The next step in the approval process is to receive an approval email from the LDEQ Permit Compliance Unit.


Who can approve my access request?

          Signatory access can only be approved by LDEQ. Edit and View rights are approved by the facility’s previously approved Signatory or Permit Administrator.


Where can I find my subscriber agreement?

          Click “My Account” at the top left of the NetDMR Home Page. Under “My Permits” will be listed the permits you have requested or granted access to. Click the printer icon in the “Subscriber Agreement” column to view the Subscriber Agreement with the option to print.


Submitting DMRs


How do I add attachments to my DMR submittal?

          Click the “Add Attachment” button on the DMR screen. Click “Browse…” and select the document you wish to attach to the DMR. Although NetDMR accepts other file formats, for EDMS purposes, LDEQ only accepts .pdf files. To avoid uploading issues, make the pdf file name simple and with no special characters.


How do I fix NetDMR validation errors?

          Fix hard errors (e.g. alpha character in a numeric only field, etc.). Soft errors must be addressed by reviewing the data and then checking the boxes in the “Acknowledge” column. Click “Save & Continue” then check status of the DMR. Once all validation errors are addressed, the DMR status should read NetDMR Validated.


How do I maintain records of my DMR submittal?

          After the DMR has been signed and submitted, a COR (Copy of Record) can be downloaded directly from NetDMR. The COR will contain separate files for the DMR and each attachment. Another option is downloading the DMR from EDMS, which will combine the DMR with all attachments into one document. You will be emailed a link to your DMR in EDMS once it is ready to be viewed. **Hardcopy records will not be required for electronic submittals.**


How do I revise DMRs?

          Search for the DMR you wish to revise and select “Correct DMR” in the drop down menu. Click “GO” and edit the DMR. Click “Save & Continue” and then alert the permit signatory to sign and submit the revised DMR.


I want others to receive DMR submission email acknowledgments, not just the signatory.

          Permit Administrators may add additional email addresses to receive DMR submission notifications by clicking “Permits” under the Search tab at the top of the page. Enter the permit ID and click Search. Scroll to the bottom of the page and enter the additional email addresses, one at a time, that you want to receive DMR submission acknowledgments.


DMR Issues


My DMR templates have the wrong due date, limits, parameters, etc.

          Double check the DMR against your current permit. If the information is not up to date with the current permit, email with corrections.


NetDMR is down and my DMRs are due today. What do I do?

           Contact and explain your problem.




Who can I contact with questions?

Password and Security Question Issues:

          Jinghua Wei 225-219-3073 or Aubrey Gilliland 225-219-3786

Technical Issues:

          Christine Mayeux 225-219-3767 or Kathy Huddle 225-219-3752



Louisiana Department of Environmental Quality 602 N. Fifth Street Baton Rouge, LA 70802
Call or e-mail a hotline · Office Address/Phone listing · Locate a DEQ employee
Call 1-866-896-LDEQ or e-mail our Customer Service Center with questions or comments