The LDEQ Ombudsman receives and investigates complaints made by citizens regarding abuses of discretion or arbitrary or capricious acts of the agency. Some examples could be that the agency failed to issue a permit timely, failed to enforce a permit or regulation, or an employee failed to act properly during an inspection or site visit. From a small business perspective, you may feel that the agency failed to take into account special problems or issues that a small business may have. The Ombudsman determines, through the careful evaluation of all available information, if the complaint has merit, and then to make a recommendation to the Deputy Secretary. The Ombudsman's goal is to be as impartial and neutral as possible in determinations of whether the agency or the individual's actions were fair and reasonable.

The Ombudsman can help direct individuals who need information or other assistance to the appropriate section or person capable of answering the question or providing the information.

Contact Information:
Phone: 225-219-3985
Fax: 225-219-3971

LDEQ - Office of the Secretary
Physical Address: 602 N. 5th St., Baton Rouge, LA 70802
Mailing Address: P. O. Box 4301, Baton Rouge, LA 70821-4301


Click the button to file an online complaint to the ombudsman.



LDEQ Grievance Procedures for Filing and Processing Discrimination Complaints

Limited English Proficiency (LEP) Assistance

LDEQ Notice of Nondiscrimination

Environmental Justice

ADA and State of Louisiana Disability Resources

The Louisiana Department of Environmental Quality (LDEQ) is fully committed to adhering to all requirements of the Americans with Disabilities Act (ADA). By ensuring access to its programs, services, employment opportunities, and other resources and benefits, the LDEQ is promoting an environment which values diversity and equity for its employees, its stakeholders, and members of the community. Being inclusive of individuals who identify as disabled is essential to our commitment to creating and maintaining a culture which values equity and respect for all.  

Upon request, the LDEQ will provide reasonable accommodations to qualified individuals with disabilities. Examples of reasonable accommodations include modifying work areas or common areas in order to ensure accessibility, providing testing exemptions in accordance with Civil Service Rule 22.8(a), purchasing specialized office equipment for employees in order to assist with essential job functions, and providing accommodations which allow applicants who are disabled to participate in interviews. To initiate an ADA accommodation request, complete and return the ADA Request for Accommodation Form to the LDEQ ADA Coordinator, Doug Bordelon (

Resources for Individuals with Disabilities

  • LDEQ Policy 1041-16: Americans with Disabilities Act [1041-16.pdf (]
  • Employment Resources Guide is a compilation of the available services in Louisiana provided by government and non-profit organizations aimed at helping persons with disabilities obtain the skills and other resources they need to get and keep a job, and to develop a lifetime career. [Microsoft Word - Employment Resource Guide of Sevices provided by Government and NonProfits 2018 0817.docx (]
  • Governor’s Office of Disability Affairs (GODA) strives to serve as an informational resource for people with disabilities, their families, and the agencies that serve them.  A list of disability-related resources is available on the GODA website, including advocacy and legal rights, education, emergency preparedness, housing, and much more.